Privacy Policy — Diamonds2Dollars

Diamonds2Dollars (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you use diamonds2dollars.com, how we use it, and the choices you have.

Information we collect

Contact details you provide, such as your name, email address, phone number, and city/state.
Item information you submit about your diamond or jewelry, including descriptions, the 4 Cs, certificate details, and photos.
Communications between you and us, such as emails and messages about your valuation and sale.

How we use your information

To evaluate your item and prepare a valuation or offer.
To contact you about your submission, offer, shipping, and payment.
To arrange insured shipping and to pay you if you accept an offer.
To prevent fraud and verify ownership, and to comply with applicable laws.

Document and photo uploads

Photos and documents you upload (such as certificates, receipts, or appraisals) are transmitted to us to evaluate your item. We use them only for that purpose and to communicate with you about your submission. We do not require government identification to request an offer; if identification is needed to complete a purchase, we will tell you why and how it is used.

How we share your information

We do not sell your personal information. We share it only as needed to run our service, for example:

With shipping carriers to create labels and insure and track your package.
With payment services to send your payment.
With form and email providers that help deliver your submission to us.
When required by law, or to respond to lawful requests from public authorities.

Data retention

We keep your information only as long as needed to provide our service, meet legal or recordkeeping obligations, and resolve disputes. You may ask us to delete your information (see below).

Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You may request access to, correction of, or deletion of the personal information you've given us by emailing offers@diamonds2dollars.com. You can also decline to provide information, though we may then be unable to evaluate your item.

Children

Our service is intended for adults 18 and older. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. Changes take effect when we post the revised version here, with an updated date.

Contact us

Questions about this policy? Email offers@diamonds2dollars.com.