Frequently asked questions

Yes. Submitting your diamond for a valuation is completely free and carries no obligation. You only sell if you're happy with our final offer.

Four steps: (1) submit the form with your details and photos; (2) we review it and email you a cash offer; (3) if you accept, we send you a prepaid, insured shipping label; (4) our gemologists confirm the piece and we pay you. If you don't like the final offer, we send it back and pay the return shipping.

We pay by Zelle or check — your choice — after we receive your item and confirm it matches what was described.

We do. Once you accept an offer, we email you a prepaid, fully insured shipping label, so it costs you nothing and your item is protected in transit.

No problem and no cost. If our final offer changes after inspection and you'd rather keep your item, we return it to you and pay the return shipping ourselves.

The offer we email is based on the details and photos you provide. We confirm the final offer once our gemologists inspect the piece in person. If anything differs from the description, we'll let you know — and you're always free to decline.

No. A lab certificate (GIA, IGI, AGS, etc.) helps us give a more precise offer, but it isn't required. If you don't have one, just choose “Not sure” on the form and our gemologists will assess it.

Diamonds of all shapes and sizes — loose stones or diamonds set in rings, earrings, necklaces, pendants, and bracelets. When in doubt, submit it and we'll take a look.

Every piece is inspected and confirmed by professional gemologists at our California facility before we finalize your offer and pay you.

Every shipping label we send is insured and overnight. Once your item is delivered to our California office, our gemologists confirm it and we send your offer within 1 business day.

Yes. Your details and photos are used only to evaluate your item and communicate with you. See our Privacy Policy for the full details.